Refund policy

We stand behind our gear, simple as that. If it’s not right, we’ll fix it.

RETURNS/EXCHANGE

We want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help and assist you 24/7.

RETURN POLICY

We accept returns within 30 days of purchase. Items must be unused and in their original condition. Signs of use, stain, inappropriate odor, will not be able for refunds. 

HOW TO START A RETURN

To initiate a return, please contact us at hello@truriofishing.com with your order number and reason for return.

REFUNDS

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days. Shipping is non-refundable on all returns.

EXCHANGES

If you'd like to exchange an item, please contact us at hello@truriofishing.com, and we'll do our best to accommodate your request.

PRODUCT CONDITION

Returns/Exchanges that are received with pet hair, human hair, deodorant stains, dirt, or sweat stains will be rejected. The customer can pay to have the item(s) shipped back to them at the customer’s expense

LIMITATION OF LIABILITY STATEMENT

Trurio will not be responsible for any indirect, incidental, special, or consequential loss arising from the purchase of our products. Our liability is limited to the purchase price of the product.

CONTACT US

📧 Start a return: hello@truriofishing.com

We’re a small independent brand built on trust, time on the water, and community. If there’s ever an issue — talk to us.